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Signed in as:
filler@godaddy.com
Last updated: 4 May 2025
1. Introduction
Welcome to EnergetiCreations (“we,” “our,” “us”). These Terms & Conditions (“Terms”) govern your access to and use of:
By purchasing, downloading, accessing or using any portion of the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not accept every part of the Terms, do not use the Services.
2. Eligibility & Account Registration
3. Digital Products, Orders & Payments
4. Refunds & Cancellations
Because our products are intangible digital goods, all sales are final once the download starts. Under UK law (Consumer Contracts Regulations 2013), the 14‑day “cool‑off” period ends when the digital content download begins with your consent. If you cannot access a file or it is corrupted, contact us within 14 days; we will attempt to replace the file or, in our sole discretion, issue a refund.
5. Licence & Intellectual Property
You MAY
• Display the artwork in digital or printed form.
• Incorporate it into physical goods for sale up to 1 000 units.
• Modify colours, size or composition.
You MAY NOT
• Resell, share, re‑distribute or make the raw files publicly available.
• Claim the artwork as your own copyright.
• Use in logos or trademarks without an extended licence.
• Use in any defamatory, hateful or unlawful manner.
Attribution. Credit is appreciated but not required for standard licences; it is required for editorial/blog use.
Extended licences. For uses exceeding 1 000 units, contact us for a custom licence.
6. User Conduct
You agree not to:
7. Suspension & Termination
We may suspend or terminate your account and access to the Services, with or without notice, if:
On termination, licences already granted remain subject to the restrictions in § 5.
8. Availability, Accuracy & Disclaimer
9. Limitation of Liability
To the fullest extent permitted by law, EnergetiCreations, its owners, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business, arising out of or in connection with your use of the Services—even if we have been advised of the possibility of such damages. Our total cumulative liability for any claim shall not exceed the amount you paid us for the product giving rise to the claim.
10. Indemnification
You agree to indemnify and hold harmless EnergetiCreations and its affiliates from and against all claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the Services.
11. Changes to These Terms
We may revise these Terms at any time. Substantial changes will be posted on this page and, if you have an account, we will notify you by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
12. Governing Law & Dispute Resolution
These Terms are governed by the laws of England and Wales. You and EnergetiCreations agree to submit to the exclusive jurisdiction of the courts of England and Wales. Before filing suit, the parties will attempt to resolve any dispute informally for at least 30 days.
13. Severability
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force.
14. Contact Us
Have questions? Need help with your order? Contact:
Email: energeticreations@outlook.com
By accessing or purchasing from EnergetiCreations, you acknowledge that you have read, understood and agree to these Terms & Conditions.
Effective date: 4 May 2025
Because we sell intangible digital artwork, traditional “returns” (sending the product back) don’t apply. However, under UK consumer law you still have rights if the digital content you receive is faulty or not as described. This policy explains exactly when you can request a refund or replacement, how to do so, and how we handle your money.
Policy Item
Our Terms
Eligibility period
You must notify us within 14 calendar days of the original purchase date if you believe your file is defective or you received the wrong product.
Acceptable file state
A “defective” file is one that is corrupted, incomplete, doesn’t match the item description or cannot be opened with industry‑standard software (after you have followed any instructions we provide).
Valid reasons for a refund or replacement
Wrong artwork delivered • Corrupted or inaccessible file • File materially different from listing preview
Invalid reasons (non‑refundable)
• Change of mind • Purchased by mistake • Lack of required software/hardware • Download link expired because more than 14 days have passed
Return / replacement process
1. Email energeticreations@outlook.com with subject line “Refund Request – Order #XXXX”.
2. Include your order number, a brief description of the problem and (where possible) screenshots or error messages.
3. Our support team will respond within 2 business days. We will first attempt to provide a fresh download link or corrected file free of charge.
Refund process
If we cannot remedy the issue within 72 hours of confirming the fault, or if a replacement is impossible, we will issue a full refund to your original payment method.
Refund timeline
Once approved, we trigger the refund immediately. Payment processors usually credit funds within 5 – 10 business days, depending on your bank or card issuer.
Partial refunds
For bundle purchases, refunds apply only to the defective file(s) unless the entire bundle is unusable.
Chargebacks
Please contact us first. Initiating a chargeback before following our support process may delay resolution.
Contact details
Email: energeticreations@outlook.com
Hours: Mon–Fri 9 am–5 pm GMT (excl. UK public holidays)
Need help fast? Attach your order confirmation and a description of the issue in your first message—this lets us diagnose and replace defective files without delay.
By completing a purchase you acknowledge that you have read, understood and agree to this Return & Refund Policy.